Elite Plus FAQs
If you have any questions, please contact us at 1-800-224-1534 or email us at firstname.lastname@example.org.
VIP Access FAQs
- Complimentary change in room category to one of greater value or quality
- Assignment to a preferred floor (e.g., higher floor)
- Assignment to a preferred location on a floor (e.g., away from elevators or ice machine)
Some VIP Access hotels offer an additional amenity for Elite Plus guests. These amenities can range from free water bottles to spa credits, and will vary by hotel.
If you are not sure if your VIP Access hotel qualifies, look for “Expedia Special Rate” under the name of the hotel shown in the hotel search results.
Customer Support FAQs
- Call Elite Plus priority customer care at 1-800-224-1534 (US and Canada only*)
- Or email us at email@example.com
- Inform the local telephone operator that you want to make a collect call to Canada and give the operator this number: +1-800-224-1534.
- When the call is placed, you will be connected to an Elite Plus travel specialist. (And, of course, there’s no charge to you.)
- Or email us at firstname.lastname@example.org